Mechanism for Grievance Redressal

M/s Daspark Marketing Private Limited has a diplomatic approach towards the Consumers and Direct Sellers and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances, Daspark Marketing Private Limited has devised a perfect system to solve the problems that Consumers or Direct Sellers may face.

1. Our Company complies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and has instructed our Direct Sellers to do so.
2. We have maintained a register to keep track of grievances received from Consumers or Direct Sellers through Calls, Written Applications, E-mail, Walk-in, or Online Grievance Cell. Each grievance is numbered for easy tracking, acknowledged within 48 hours, and the time taken to resolve it is recorded.
3. Grievances received are entered into the internal grievance software. A unique Track ID is generated for each grievance and communicated to the Consumer or Direct Seller via their registered email and mobile number within 48 hours of receipt.
4. Consumers or Direct Sellers must keep the unique Track ID secure to track and follow up on the outcome.
5. Grievance Redressal Officer Details:
   Name: Mr. Santosh Kumar Tandon
   Email: dasparkmarketing@gmail.com
   Contact No: +91 7049090121
6. The Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of grievance.
7. In case there is a delay of more than 30 days in resolving the issue, the Consumer or Direct Seller will be informed of the reason for the delay via their registered email ID.
8. If the Consumer or Direct Seller is still not satisfied with the resolution, they may approach the National Consumer Helpline or the State Consumer Helpline for mediation/resolution and thereafter a Consumer Forum/Court of appropriate jurisdiction.

Note: This Grievance Redressal Mechanism should be read as part and parcel of the Contract Agreement entered into by a Direct Seller. It is not reproduced in the agreement for the sake of brevity.